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Customer Service

For any customer service issues please feel free to contact us.

Roeda Studio

Customer Testimonials

We live in an imperfect world, but that doesn't mean we can't have impeccable customer service.  Here are quotes from recent customers who experienced this firsthand.  

"As I read about Carol and the company's/store's mission I have come to love the products even more.  Please thank all who work there for doing their part in helping to spread love, kindness, joy and understanding in this sometimes crazy world.  " - Lydia - customer

"Thanks for such excellent customer service!" - Lyn Hulst - customer

"Oh, thanks so much!! You're the best!!! Look forward to ordering from you soon!" - Marian Fowler - customer

 

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors (PayPal) that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site.

 

Return / Refund Policy

Roeda is excited to offer you great products and outstanding service, because we are built on honesty and integrity.  These virtues are demonstrated in our return policy and we also see our customers treating us with that same standard.  We will work together to make it right.

Every item we sell is carefully inspected before it is shipped.  If, for any reason, you are dissatisfied with the product, let us know within 30 days, and we will issue a refund or store credit.

If you are seeking a replacement, store credit, or a refund for one or more items, please go into your account, look at “View Completed Orders” and submit your request.  We’d appreciate the returned items to be carefully repackaged in their original packaging, and sent to the address below:

Roeda Studio

Attn: Returns

1615 Monroe NW

Grand Rapids, MI 49505

If you have any questions, feel free to reach out to us via our Contact Us page.

 

Paypal Refunds

Paypal transactions will be refunded less the amount of the Paypal service fee (typically very small.)

 

Delivery Information

Delivery charges are calculated on an order-total basis.

 

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

 

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.