In-store Pickup

Can I order with in-store pickup?

Absolutely. After receiving your email letting you know your order is ready, call your store for curbside pickup! Our sales associates will meet you outside to make sure you have a safe and easy pickup experience.

Can I pick up my order curbside?

Absolutely. After receiving your email letting you know your order is ready, call your store for curbside pickup! Our sales associates will meet you outside to make sure you have an easy and safe pickup experience.

Shipping

How can I track my shipment?

Check your email for a tracking link, or log in to your account to check your order's status.

How much does shipping cost?

  • We offer free shipping on orders of $35 or more and flat rate shipping of $6.99.
  • Orders ship via FedEx & USPS. Tracking information will be emailed to you when your order ships.
  • Orders typically ship within 2-3 business days. Feel free to reach out if you need your order by a particular date. Some items are hand-painted to order.

Do you ship to Canada?

We do ship to Canada! The shipping rate corresponds to how big your order is because of the higher cost of shipping. The standard method is USPS, and delivery time will depend on several factors, mainly distance. We ship from Grand Rapids, MI 49505.

Returns

How do I return an item online?

If, for any reason, you are dissatisfied with your online order, let us know within 30 days of the original purchase, and we will issue a refund or store credit.

If you would like a replacement, store credit, or a refund for one or more items, please go into your account, look at “View Completed Orders,” and submit your request.

If you have any questions, feel free to reach out to us via our Contact Us page.

How do I return an item in-store?

If, for any reason, you are dissatisfied with your purchase, let us know within 30 days, and we will issue a refund or store credit. Visit your store with your receipt, and we will return or exchange your items within 30 days of the original purchase.

If you have any questions, feel free to reach out to us via our Contact Us page.

Can I return an online purchase in-store?

Absolutely! Visit a Roeda store with your email confirmation, and we will return or exchange your items within 30 days of the original purchase.

If you have any questions, feel free to reach out to us via our Contact Us page.

Product Questions

How will hand-painted metal art last outdoors?

We love to decorate our front doors and gardens with metal art magnets! Our paint is high-quality and made to last. However, as Carol likes to say, Mother Nature will eventually have her way! To keep your pieces looking fresh as long as possible, we recommend using the Rustoleum Crystal Clear Enamel. For the best outdoor protection, apply 2-3 light coats once a year. 

What size stand should I use for my metal art magnets?

Choose your stand based on the height of your metal art magnet: 

  • 1” to 6” - choose Shelf Stand 1.5"
  • 6” to 9” - choose  Shelf Stand 3.75”
  • 9” to 12” - choose Shelf Stand 6.25”
  • 13" to 16" - choose Shelf Stand 12"

Do you carry chalkboard bases?

We have several great chalkboard bases! Before use, be sure to prime your chalkboard properly. To prime your chalkboard lay a piece of chalk on its side and cover your board with chalk. Rub chalk in with a dry rag and then erase. Chalkboards are porous, so if you don't prime it, your first drawing may never erase properly.

If you have any additional questions, don't hesitate to contact us!

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